Terms of Service

I agree, and shall cause my children, invitees and guests, to abide by the Park Rules, including those rules and policies published at www.clevelandjellystone.com, posted at the Premises or otherwise communicated in any manner by Jellystone Park™ management. 

Deposits & Cancellations:

Camping is an outdoor activity; therefore we do not give credit or refunds due to the discomforts of nature. Please also understand that we schedule staff and plan activities based on reservations. We cannot be held responsible for weather, illness, work schedules, or other situations impacting our guests and therefore, enforce our cancellation policy regardless of circumstances.

Campsite Check-in: 1pm/Check-out: 12pm. Cabin Check-in: 3pm/Check-out: 11am. All reservations must be paid in full at the time of booking. There is a 2-night minimum on all advanced reservations (3-night minimum on all Holiday reservations). No refunds after check-in. Reservation fee and lock-in fee are nonrefundable and nontransferable.


Our cancellation policy varies depending on the timing of your cancellation notice in advance of the check-in date.

1+ Weeks before check-in: Refund less $15 cancellation fee or a camping credit less a $15 cancellation fee will be issued.

4 days or less to check-in, after check-in, or no-show: Reservation and all monies paid are forfeit. You must contact the campground by 9am the morning after check-in or you will be considered a no-show.

Holidays 1 week or less: Reservation and all monies paid are forfeit. 

All camping credits issued expire at the end of the 2020 season.

Waiver of Liability:

As a participant in a recreation activity, I am responsible for acting within the limits of my ability and heeding all warnings regarding participation in the activity. I will maintain control of myself and any equipment while participating in the activity and will refrain from acting in any manner that may cause or contribute to injury to myself or to others.

I HEREBY RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE P and T LLCt/a Jellystone Park™Camp-Resort Cleveland or any of its subsidiaries from any and all liability to me, my children, my invitees/guests, personal representatives, and heirs for any loss or damage on account of injury to person (including death) or loss or damage to property relating to, or arising out of, use and occupancy of the Jellystone Park property, facilities, golf carts, amenities, pool, fishing piers, and jumping pad (collectively, the Premises).

I HEREBY AGREE TO INDEMNIFY, SAVE AND HOLD HARMLESS Jellystone Park Management, and each of them, from any loss, liability, damage or cost (including attorney fees) they may incur due to injury (including death), damage or loss of property relating to use of the Premises by me, my children, and/or my invitees/guests or due to any incidents that may occur during my stay. I understand that, although Jellystone Park Management makes every reasonable effort to provide a secure environment, the security of my person, my belongings, and all persons registered in my party is my sole responsibility.

The Premises are privately owned and THE JELLYSTONE PARK MANAGEMENT RESERVES THE RIGHT TO REFUSE SERVICE to anyone for any reason except for those prohibited by law. Jellystone Park Management reserves the right to ask any person or party it deems necessary, to leave the campground based on violations of Park Rules or behavior management deems inappropriate or disturbing to others. I have read this notice and agree to it as well as all Jellystone Park Rules and regulations. In addition, I understand that I am responsible for the actions of all persons registered in my party, including any children, and any guests that visit during my stay. On behalf of each person in my party, I grant Jellystone Park and its affiliated entities and promotional partners the right to include any photographic, video and other visual portrayals of each person in my party in any medium and for any purpose without compensation. 

I understand and agree to the Additional Terms as follows:

Visitor Policy:

Visitors must be registered at the Ranger Station upon arrival. Registered campers must meet their visitors at Ranger Station for registration. Visitors must pay a visitor fee upon arrival. Registered campers must be on site with their visitors at all times. Registered campers are responsible for their visitors. Visitors may not bring pets onto Jellystone Park property. 

Pet Friendly Policy:

Pets must be kept on leash and attended to. Please clean up after them, and control barking so as to be considerate of other campers. No exotic or vicious animals allowed. Pets are not allowed in the pool area or on the playground.


A camper is not a tenant but an occupant/lodger on a day to day basis. A camper has no property or possessors right in the campsite being occupied. Express permission is given to charge credit/debit card for any balance due at check-out. Outside firewood is not permitted. Firewood can be purchased at the Ranger Station. Speed limit is 5mph and is strictly enforced. Pedestrians have the right of way on roads. Quiet hours are 11pm-8am. Respect your fellow campers. Please remember that this is a family resort and that appropriate language, behavior and attire must be maintained at all times.