Refund Policy
Refund Policy:
Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. Any refund processed will be refunded in the same form that it was originally paid or a reservation credit can be issued towards a future stay to be used within one year from the date the reservation credit was issued. All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions.
Cancellation Policy:
We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date. This policy will apply regardless of COVID-19.
For Lodging Rentals:
3+ WEEKS:
Refund less $25 cancellation fee per lodging rental OR full refund issued in camp credit
2+ WEEKS:
50% of Reservation issued in camp credit
LESS THAN 2 WEEKS:
Full reservation forfeited
For Lodging Rentals of 8 or More People:
5+ WEEKS:
Refund minus $50 cancellation fee per lodging rental OR full refund issued in camp credit
4+ WEEKS:
50% of Reservation issued in camp credit and 50% of reservation forfeited
LESS THAN 4 WEEKS:
Full reservation forfeited
For Campsites:
2+ WEEKS
Refund less $25 cancellation fee per campsite OR full refund issued in camp credit
1+ WEEKS
50% of reservation issued in camp credit
LESS THAN 1 WEEK
Full reservation forfeited
For Add-Ons:
1+ WEEK
Refund less $10 cancellation fee per add-on issued in camp credit
LESS THAN 1 WEEK
Full reservation forfeited
For Cabanas and Inclement Weather:
In case of inclement weather causing the water zone's unavailability for a total of 4 or more hours on your rental day, you can opt for a full Camp Credit or reschedule to an available date (subject to availability).
For Linens:
1+ WEEK
Refund less $2 cancellation fee per linen set issued in camp credit
LESS THAN 1 WEEK
Full reservation forfeited
For Day Camp Passes:
1+ WEEK
Refund less $2.50 cancellation fee per pass
LESS THAN 1 WEEK
Full reservation forfeited
Change Policy:
Changes to reservation arrival or departure dates made outside of the cancellation window (2+ weeks for Campsites, 3+ weeks for Lodging Rentals, and 5+ weeks for Lodging Rentals of 8 or more people) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee. (See specific policy above.) Guest is responsible for any resultant difference in rates.
Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance.
Reservation arrival or departure dates may not be changed inside the cancellation window.
Payment Policy:
Payment is due in full at time of booking.
We gladly accept Visa, Mastercard, Discover, and American Express.
All outstanding balances are due no later than 30 days prior to arrival. Any outstanding balances that remain 29 days prior to arrival will automatically be charged to the payment method used for the initial deposit without additional notice. Any declined final payments will be canceled subject to the cancellation policy.
No Show Policy:
Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds.
The refund policy may be amended in the event a natural disaster for example, a blizzard, hurricane, or tropical storm watch/warning is issued for the camp-resort area or the guest's residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed for an extended period of time.