The method of refund will be the same as the original form of payment. For example, if paid by credit card the refund will be issued to the credit card used. If the payment was made by check, then a refund check will be sent to the address on file. If we are unable to refund to the original card for any reason, a paper check will be mailed to the address on file. If contact information has changed since the time of reservation, please let us know at the time you cancel. Refunds are initiated immediately but banks can take several days to process. On line booking fees and site lock fees are non-refundable.