Cancellation Policy

Article D. Cancellation Policy

• Section 1. Any Reservation Item or Add-On that is cancelled by a Guest receives a Cancellation Fee added to its invoice. The Cancellation Fee will be paid using the money that the Guest used as their down-payment on their invoice at the time of booking the Reservation Item or Add-On that they wish to have cancelled.

• Section 2. For Reservation Items & Add-Ons 27 nights or less in length, the Cancellation Fee is based on a percentage of the total cost of the Reservation Item(s) or Add-On(s) being cancelled. The Cancellation Fee is also based on the number of days from when the cancellation request was initially received from the Guest, ending at the Check-In date of the Reservation Item(s) or Add-On(s) being cancelled. The bracket rates are as follows:

  • 99+ days out from the Check-In date = 7% of the Reservation Item or Add-On’s total cost in Cancellation Fees.

  • 98-24 days out from the Check-In date = 10% of the Reservation Item or Add-On’s total cost in Cancellation Fees.

  • 23-8 days out from the Check-In date = 15% of the Reservation Item or Add-On’s total cost in Cancellation Fees.

  • 7-4 days out from the Check-In date = 25% of the Reservation Item or Add-On’s total cost in Cancellation Fees.

  • 3 days out from the Check-In date = 33% of the Reservation Item or Add-On’s total cost in Cancellation Fees.

  • 2-0 days out from the Check-In date = 50% of the Reservation Item or Add-On’s total cost in Cancellation Fees. If the Cancellation Fee cannot be paid with the existing payments on the Reservation, we will not require the Guest to pay more. They will just lose all payments on the reservation.

• Section 3. For Reservation Items & Add-Ons 28 nights or more in length, the Cancellation Fee is based on a percentage of the payment(s) the Guest has made towards the invoice(s) of the Reservation Item or Add-On. The Cancellation Fee is also based on the number of days from when the cancellation request was initially received from the Guest, ending at the Check-In date of the Reservation Item(s) or Add-On(s) being cancelled. The bracket rates are as follows:

  • 63+ days out from the Check-In date = 10% of the payments the Guest has made towards the invoice(s) in Cancellation Fees.

  • 62-31 days out from the Check-In date = 15% of the payments the Guest has made towards the invoice(s) in Cancellation Fees.

  • 30-0 days out from the Check-In date = 25% of the payments the Guest has made towards the invoice(s) in Cancellation Fees.

• Section 4. Reservation Items or Add-Ons currently Checked-In cannot be cancelled. They can only be edited to Check-Out sooner than when they were originally booked to Check-Out. Refunds for these edits are decided on a case-by-case basis.

• Section 5. Reservation Items or Add-Ons which are Checked-Out cannot be cancelled.