Refund Policy

CANCELLATION AND REFUND POLICY:

Daily and Weekly Stays

  • If a site reservation is canceled at least 48 hours prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
  • A cancellation notification of less than 48 hours will result in a forfeit of your deposit.
  • No refunds for early departure.
  • If a rental unit reservation is canceled at least seven days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
  • Rental unit reservations that are canceled within seven days of arrival are not eligible to receive a refund.

Long Term Stays

  • For reservations of one month or more, full refund of your reservation deposit will be given for cancellations made sixty (60) days in advance of the original arrival date.
  • For cancellations received less than sixty (60) days from arrival date, the deposit amount will be held on account for a future stay.
  • The only exception is a death or documented major family medical emergency, which will entitle the guest to full refund of the deposit if the cancellation is made prior to check-in. 
  • Refunds for death or extended hospitalization will be reviewed on an individual basis at the regional level.

No refunds for early departure.