CANCELLATION AND PAYMENT POLICY: Any payment made with our company is fully refundable 15 days or more prior to your arrival date. If the reservation is cancelled between 14-8 days prior to arrival date, 50% of total price becomes non-refundable. If the reservation is cancelled 7 days or less prior to arrival date, 100% of total price becomes non-refundable. If you do need to cancel the reservation for any reason prior to your arrival date, we require all cancellation requests in writing by email. Glacier Nalu, LLC strongly recommends all clients carry travel insurance in order to safeguard against any unanticipated changes to travel plans. Note: Ferries may be late and/or cancelled; we do accommodate valid changes due to ferry, mechanical, or medical issues. (Documentation will be required). No refunds will be given due to inclement weather or early departures.