Cancellation Policy

ALL CANCELLATIONS RESULT IN THE LOSE OF 1 NIGHTS STAY. COVID restrictions are ever changing, and it is the travelers choice to book during these uncertain times. No full refunds will be issued. 

  • We require a minimum of 48 hours notice before your reservation date at midnight. please see example. for all cancellations and changes to existing bookings, Please email us. If you must call and we do not pick up, leave us a message so we can get back to you as we need proof you made contact with us 48 hours in advance.
  • Example: If your booking date is January 4th. You need to tell us by midnight on the 1st of January to qualify for a refund or change of dates.
  • Cancellations and changes made 48 hours or more before your reservation will result in loss of payment of the first day of the reservation, and refund of the remaining amount. Bookings of one day receive no refund.
  • Cancellations and changes of length of stay made with less than 48 hours notice before your first day of your reservation will receive no refund for the entire stay and/or loss of days when reservation length is changed, for any reason.
  • We do not give refunds for guests wanting to leave early and are already at our resort.
  • If you need to change your dates, please contact us at least 48 hours in advance as our cancellation policy applies if not enough notice is given. Changing your dates is only allowed one time and may affect any special requests you have made. Additional date changes cost $20 per change. If you have changed your dates more than once there is no possibility of a refund at all.
  • Lock site fees will not be refunded under any circumstances. If you are to cancel you lose the lock site fee as well as the booking fee.
  • If you need to cancel, please email or call us with your reservation number. Refunds take up to 6 business days from the day of cancellation. 
  • PLEASE NOTE: We are in WHISTLER, British Columbia, NOT JASPER Alberta. We are unable to provide full refunds for guests booking at the wrong campsite, normal cancellation policies apply.