Riverbend RV Park & Cabins

Cancellation Policy

CANCELLATION POLICY

If you need to cancel your reservation, please call 970-249-8235. Text and email notifications of cancellations are not acceptable.

We do not give credit or refunds due to the discomforts of nature or early departures. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date.

  • Cancelling a reservation must be done at least 30 days prior to the arrival date for a full refund minus a $25 processing fee. Cancelling a reservation less than 14 days prior to arrival for all cabins or less than 7 days prior to arrival for all campsites will results in all payments being forfeited. If you cancel your stay after 30 days and before 14 days for all cabin reservation or 7 days for all campsite reservation, you will be issued a Camp Credit for 50% of your payment and the remaining 50% will be refunded.
  • Monthly reservations (greater than 30 days) will be charged a $150 cancellation fee if notice is received 30 days prior to the arrival date. Cancelling a reservation less than 7 days prior to arrival will results in all payments being forfeited. If you cancel your stay after 30 days and before 7 days for all campsite reservation, you will be issued a Camp Credit for 50% of your payment and the remaining 50% will be refunded. The utility deposit received will be fully refunded.

If you are a guest paying a monthly rate and leave prior to the end of the month, your rate may be revert to the currently daily base rate and your deposit will be applied to your last months utility charges. 

All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions. Credits cannot be transferred to another guest. 

CHANGING YOUR DATES: 

We are happy to assist you with reservation changes at any time. Changes made less than 7 days prior to arrival that result in a reduction of the number of days for your rescheduled dates will incur 100% responsibility for those removed days as deemed in our standard cancellation policies. 

​NO SHOW POLICY:

Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in a cancelled reservation and full forfeiture of funds.

HOLIDAY CANCELLATIONS

We have a ZERO CANCELLATION POLICY for Memorial Day weekend (5/26-5/28), 4th of July (7/3-7/5) or Labor Day weekend (9/1-9/3). These reservations are 100% NON-REFUNDABLE.

CANCELLATION DUE TO RV BREAKDOWN/ACCIDENT, HOSPITALIZATION, ILLNESS:

We understand that RV breakdowns or accidents occur at the worst possible times, and are often very costly. If you have an accident or experience an RV breakdown en route to our park, we will consider refunding your entire reservation, less a $25 credit card processing fee. Should a guest become so ill that they cannot travel or require hospitalization before their scheduled arrival or during their stay, we will consider waiving all fees if the request would incur any type of cancellation fees. 

*Camp Credits will remain active on the User Account and will expire one year from issuance. Camp Credits may NOT be redeemed for any reservation dates that encompass a holiday period or special event. Camp Credits have no cash value, cannot be transferred to another guest, may not be applied toward Park add-ons, remaining credit will not be refunded and may only be redeemed once. Guests may not cancel a reservation made with a Camp Credit and receive another credit for a future date, or receive the balance on the Camp Credit in cash or credit back to a credit card.