True West Campground Stables and Mercantile

Terms of Service

****Please click the link on the right at the very bottom of this page for our complete cancellation policy.

Our policies are few and we appreciate your cooperation in helping to make a better campground that is enjoyable to everyone.  

  • Once the check in process has been completed, Campground fees are nonrefundable. Management has the right to refuse service.
  • We are pet friendly, in order to stay that way, the policies below must be adhered to:
  • If you brought your dog(s) you MUST pick up after them. Nobody likes to stay in a site where dogs doo the things they doo and they find it unexpectedly. Please be courteous to all and clean up after them. You may walk them on the front lawn and if they doo, there is a bucket full of 'poo bags' available for your use. Doo use it. .
  • No pets in the common areas during events (includes pot lucks and other meals)
  • Pets MUST be on a leash at all times - which includes all trails. You will be riding both private as well as National Park Trails and rules in both areas state that dogs must be on leash. This is for the courtesy and SAFETY of ALL.
  • Please be courteous and leave the site as you found it. We work hard to provide you with a clean campground and clean sites - the easier you make it for us, the less time we spend cleaning up and the more time we can spend making improvements.
  • There are only two places we like to see butts; in the saddle or in an ashtray. We never like to see either on the ground. If you have not brought an ashtray, either ask for one, or use an empty can. The campsites were butt free when you arrived, let's try to keep them that way.
  • Please do not burn trash in the fire pits!! They are for campfire wood, charcoal and paper only. Items such as tin cans, plastic, bottles, styrofoam and food do NOT blend well with the environment. We use the ash in the firepits to fertilize the grounds and burning trash prevents us from doing this. Also, food and trash in the firepits it will attract the unwanted critters.  Please help us be "Green" and adhere to this simple rule. We pick up your trash for you so please dispose of it properly.
  • Please do not move the firepits. If they need moved please talk to Tim or Heather before doing so.
  • Please do not leave your trash out at night.  We do not have trash barrels in the campground to avoid unwanted critters. Put your trash out in the morning by 11am. and we will swing by and pick it up.
  • Horses are allowed in the camping areas at your OWN RISK for short periods of time, do not leave your horse(s) at the campsites over night. Please clean up after them, this will help keep the campsite fly free as much as possible.
  • For the purpose of safety and space, only ONE truck/car and ONE trailer can be parked on each site. If you have extra vehicles or trailers, please see the front office for additional parking requests.
  • If you have come to visit beautiful Big South Fork, please know that they have rules of their own. These rules are enforced by the Park Rangers. We do not have any control over them.  Please familiarize yourself with them to avoid unexpected issues. Laws & Policies in Big South Fork - Active Alerts Alerts & Conditions in Big South Fork

We surely do appreciate your cooperation in following our few but simple policies. It makes things so much easier and more pleasant for everyone. Thank you!!


STRETCHING THE HOURS AND EXTENDING YOUR STAY
 

  • Priority Check-in - If you would like to come early, Please let us know 24 hours in advance so that we can see if we will be able to accomodate you.
  • Stay and Play Package - Should your stay go by too quickly, we have two options for you to extend your time here! PLEASE CHECK WITH THE OFFICE FIRST before taking advantage of these options.
    1. First Option: Guests are welcome to extend their stay past the 11:00 am check out time for $2/hour for campsites and $4 for lodging facilities. This will allow you to "Stay" on your site for an extended time while you "play" out on the trails one last time before heading home. This option is subject to site/lodging availability and must be arranged prior to the 11:00 am check out time. This option is for SITE only and does not include stalls. Stalls must be vacated to allow for clean-up. When you return, you can untack at the hitching rails and use the wash stations and other amenities prior to loading up to head home.
    2. Second Option: Guests are welcome to extend their stay past the 11:00am check out time for FREE if they vacate their site and stalls and park the trailer up by the office. With this option you are riding as a day rider. This option must be arranged prior to the 11:00 am check out time. This option does not include stalls. Stalls must be vacated to allow for clean-up. When you return, you can untack at the hitching rails and use the wash stations and other amenities prior to loading up to head home.

COMPLIMENTARY CONCIERGE SERVICES

  • Buy now, Pay Later - As a convenience to you, while you are our guest we will start a customer tab for the items you need or want during your stay. Ice, wood, gift items, etc. All we need is a credit card on file (in case you forget to pay before you leave) and then, as you need things, or as you select gift items from the store, we will put it on your tab. All we ask is that you settle up with us the evening before your departure.
  • Delivery Service - Need firewood? Swing by the office and let us know your site number. We will deliver it.
  • Horse Care - Not riding today? Going for a hike or a day trip to Nashville or Gatlinburg? Let us know and we'll check on your horses for you while you are out. Water, hay, feed - let us know what they need and we'll take care of them for the day (small fee may apply for extended services).
  • Night time Check up - Your horses are just as important to us as you are. We know you are tired from a full day out on the trails. So after your last round of taking care of the horses, we'll go out to the barn and check on them too. We'll make sure they are comfortable and none are in distress, all locks are on correctly, and if your horse has gotten out - we'll get him back in! You can sleep soundly knowing your horse is comfortably tucked into his stall for the night.

HELPFUL INFORMATION

  • All visitors will be required to sign a Waiver and Release Agreement upon check-in at True West. If you would like to read the Waiver before you get here, CLICK HERE for a copy. 
  • True West is on Central Standard Time. Check-in time is 2:00 p.m.; check-out time is 11:00 a.m.  If you arrive before 2pm, or stay after 11:00am, extra fees may apply. 
  • Cell phone service is spotty at best in Big South Fork. You may use wi-fi calling while in the campground, however while on the trails you may only have the ability to TEXT in most areas.


We bed with sawdust, which is free of charge with your stall. 

Ice and firewood are sold in the Mercantile as well as Hay & Total Feed.

The closest gas station is 7 miles away at Beaty Wildwood Grocery, Market & Gas Station, they have Diesel.

** Fine print - lodging tenants are responsible for damage to rental properties caused by their activities -- this would include damage such as wall holes and carpet burns, breakages, etc. If loss of revenue results from the damage, renter is responsible for that as well.